FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you manufacturer?

Shandong Nisen Trade Co., Ltd. Factory view1

Yes, We are the professional manufacture, which have more than 15 years experience in upvc&aluminium window making machine period.

What's the guarantee?

1) Our guarantee for 12 months.
2) 24 hour's technical support by email or calling.
3) English manual and video tutorial.
4) We will provide the consumable parts at an agency price.

How long is the delivery time?

1) For standard machines, it would be 3-15 days;
2) For non-standard machines and customized machines according to clients specific requirements, it would be 15 to 30 days.

I want to buy machines for aluminum/upvc window door, what suggestion can you give?

1) How many square meters of window and door will be planned to produce in one day?
2) What's the section of your profile.
3) Which kind of window door will be produced ?

This is the first time I use this kind of machine, is it easy to operate?

1) There are English manual or guide video that teach you how to use the machine.
2) If you need, our engineer will do the installation and training service when the machine arrival.
3) We supply 365*7*24 online service. Any question, please contact us directly.

Whats the accessory ?

1) We will send you standard accessory with the machine
2) We will send you free accessory for change 
3) We will provide the consumable parts at an agency price

If your price is higher than another company or factory?

Please check, what is is the difference of the machine parts, service and guarantee, especially the machine inner electric parts, sometimes, if machines have breakdown, the most reason is the machine inner electric parts problem, we use the world famous brand parts to install to machines inner, so that can sure you can use the machines very long long years. 

We believe that you will choose the true quality long lifetime machine, not cheaper machine.

How's the payment?

1) Telegraphic Transfer. T/T: 30% T/T deposit, 70% rest balance before shipment or against the original BL scanning. (If customer want to pay little deposit in beginning, for example, some customer want to pay 10% deposit, it is also acceptable; If some customer visit our factory and confirm the order, want to pay some cash as deposit, it is also acceptable).

2) L/C.

If you want by Western Union or Trade Assurance, it is also OK.

If I want whole production line for upvc windows,what machine do I need?

If I want whole production line for upvc windows,what machine do I need

At least 7 machines, they are:

1. Double / single head cuttng machine

2. Welding machine

3. V cutting / end milling machine

4. Glazing bead machine

5. Lock hole machine

6. Water slot milling machine

7. Corner cleaning machine 

If I want whole production line for alulminum window, what machines do I need? 

if I want whole production line for alulminum window, what machines do I need

At least 5 machines, they are:

1. Double / single head cutting machine

2. End milling machine

3. Copy routing machine

4. Punching machine

5. Corner crimping machine

WANT TO WORK WITH US?